30-day refund request

I’ve already purchase an one year plan of this VPN, but the speed is not satisfactory. Thus, I sent mails to both VyprVPN support team and GoldenFrog for the refund request. But they didn’t respond me. I wanted to know how long can I get this refund. I paid by UnionPay. Thank you. My account ID: frank1995921@gmail.com

Hello, @Frank_FU. Apologies for the delayed response. Our records show you were refunded on Oct. 12th. Please let me know if you need any further assistance.