I am sorry you are still having issues. Our team is actively investigating the issue surrounding UAE connections. While I can not provide an estimated time-frame as to when a resolution will be
reached, I can assure you that our team is diligently working to reach a resolution as soon as possible.
As for your refund, it appears Apple pay was used to purchase your account. As such, Golden Frog does not directly receive the funds from your subscription. Apple processed your payment through iTunes, so they will be able to assist you with acquiring your refund.