Can't connected on window10

cannot connected on windows 10
and the wrong code is 6022
it says something wrong about the TAP adapter

Hello @Charles!

Sorry to hear that you are having trouble connecting. Please go to the following links below and perform the steps with have for error 6022 and TAP adapter issues:

If you are still having issues after following the steps at the links above, please contact our support team directly at


Error 6022 means that you have an issue on the TAP adapter.
Just follow the steps below to resolve the error:

Click on the gear icon > options > advanced.
Change the Tap Adapter to VyprTAP and press Apply.
Attempt to connect the VPN.

If you still can’t connect after making these changes, change the Tap Adapter back to OpenVPN TAP and reinstall the Tap Adapter with this link:

This is not working properly on my device and it is showing Windows 10 Taskbar Frozen error. Do you have any idea to fix this properly?