Can't take back my original vpn

I can’t take back my original vpn and my vpn connect error

Hello @Alex,

Thank you for reaching out to our Community Forum with your
issue.

It appears that you are having some connection issues with
our Android application at this time, and have an active support ticket in our
system. To make our support process easier for you we will continue our support
on ticket #525585, and as always we will post any helpful information on this
issue here to help others in our Community!

Thank you for your understanding,

Cody

Support Team