We’re sorry to hear that you are not satisfied with our service due to the connection trouble in China.
Our technology team has been working tirelessly to restore service to our many customers in China.
You are now able to connect successfully from China using your iOS, Android, Windows and Mac devices. Please make sure that you are using the latest version of the VyprVPN app (Android – 2.30.0 , Windows – 2.16.1 , Mac - 2.20.0) for your device. The latest version of the VyprVPN apps can be downloaded from our website link here or the respective app store for your mobile device:
*NOTE: Until our website is updated with the latest Mac version, you will need to download the latest version of VyprVPN for Mac here.
When using our VyprVPN app on your Windows, Mac, or Android device, you will need to connect using the Chameleon protocol. Activate the Chameleon Protocol by following the steps in this link.
Additionally, regardless of which VyprVPN app you are using, we recommend using the Fastest Server option as your server selection.
We thank you for your patience as we addressed the attacks of the Chinese Firewall on our service. We are committed to providing a reliable VPN service and we will be monitoring the Apps performance to make sure that our connection is stable.
If you face any issues connecting to VyprVPN Apps, please contact our support team for further assistance.
Thank you for your patience and understanding.