Hi Guys maybe someone ran into this and can help. I created a hotspot on Windows 10 and i have my xbox, ps4 and mobile connected to it. when i open netflix of prime on the mobile it works fine but when i do on the ps4 or xbox i get error detecting that i am connected through a vpn or proxy. tried several servers but no luck. any ideas?
Hello! Sorry to hear you are experiencing this issue! Sites that offer media content that is restricted to a certain region may fail to load, stating you are outside of the service area, for many reasons even while connected to a server in that country.
First thing would be to confirm that you are connecting to a supported country for Netflix and Prime Video. You can use the following article to determine what streaming services are supported in what countries with our service: https://support.goldenfrog.com/hc/en-us/articles/360033644811
If you did confirm that you are connecting to a supported country and are still having issues, then there might be some relevant steps that may fix this issue in the following article: https://support.goldenfrog.com/hc/en-us/articles/205938498-Trouble-accessing-content-streaming-services-
Additionally, instead of using a hotspot, you can also try setting up VyprVPN on a compatible router instead. To use VyprVPN on a router you would first need to check to see if your router is supported.
For our Router app the list of supported routers is here: http://tomato.groov.pl/?page_id=69
Here is the configuration guide: https://support.goldenfrog.com/hc/en-us/articles/360005015231-VyprVPN-Router-App
We do offer a manual DDWRT connection for other supported routers here: http://www.dd-wrt.com/site/support/router-database
Here is the configuration guide: https://support.goldenfrog.com/hc/en-us/articles/360005015051-VyprVPN-OpenVPN-Setup-for-DD-WRT
Additionally, many Asus routers running stock firmware, called AsusWRT, or flashed with AsusWRT-Merlin firmware have a built-in option titled VPN Client.
This being said, the configuration you are using isn’t one that we cannot guarantee will work as Playstation and Xbox aren’t supported devices of ours. Please let us know if you have any other questions!