Contacting Support using app doesn't work

I’m having trouble connecting to Vyprvpn using the Windows app. I’m in China. I tried to contact support using the in-app contact support feature, but it failed to send to support. Could someone look into the issue?

Hey @Zirconium

Sorry to hear that you are having trouble using VyprVPN on Windows!

If you can please reach out to our support team with more details and your account information we can better assist you!

https://support.vyprvpn.com/hc/en-us

Regards,

Thanks for replying. Just one question. Is email a better option than live chat?