Cyphr iOS Invitations and Notifications

[Shofar]

Hi. Using iOS 9.3.2 on iPhone 6s and been having the following two problems:

1. Invitations sent for contacts to join Cyphr are never received
2. No notifications when messages received to my phone or my wife's phone

With regards to number 2, push notifications were set up when the app was first installed on my iPhone and recently on my wife's iPhone SE, and have been checked in the App and Settings. Also, nothing happens if app is left to run in background with phone off or on.

Using Cyphr version 0.8.0.1006.

Have also tried 'soft' and 'hard' resets on both phones.

Any advice would be greatly welcomed!

Thanks.

[Samuel]

Hello @Shofar,

The issue you are experiencing with notifications not appearing on your iOS device when a message is received is a known issue that our Cyphr Development Team is currently investigating.

As to the issue that you are experiencing with invitations sent for contacts to join Cyphr not being received, I was not able to replicate the issue. For suggestions, I would recommend that you (1) verify that you are correctly entering the email of the person whom you are inviting, (2) have the person you are inviting check all spam/junk folders/filters that they may have setup, and (3) ensure that the person you are inviting is able to receive email from your email associated with your Golden Frog account.

If you are still experiencing this issue, please let us know so that we can further investigate.

Samuel

[Shofar]

Hi samuel

Thanks for getting back to me.

I shall wait regarding the notifications issue.

With respect to invitations not being received. I tried this out with a family member and set up their email account on my Mac as well. I sent through an ordinary email to the address and an invitation from my Cyphr app on my iPhone 6s with the latest iOS software. The standard email was received but the Cyphr invitation was not.

I tried this a number of times and no Cyphr invitations are being received and nothing is in Junk or Spam mailboxes.

For info:
Sending and receiving phones are iPhone 6s and SE on latest iOS
Invitations sent to iCloud and Outlook accounts
Further invitations sent using web page in Firefox

Any further advice would be welcome.

Paul

[Logan]

Hello @Shofar

Thank you for updating us! We appreciate the information you've provided.

We would like to take a more in-depth look into this issue for you and continue troubleshooting via support ticket format. I've sent you an email containing a few questions pertaining to the issue at hand. Please respond to this email at your earliest convenience.

Thank you for your patience and diligence in this matter!

Regards,
Logan
Golden Frog Technical Support