I tried to connect while in China both from my windows laptop and my iPhone (iOS 13.2) and couldn’t (for almost 3 months). Free #VPNs worked perfectly during my time in China. Now that I’m back to my home country I tried to see if it works and it still doesn’t work… I updated the app and I tried other tricks but nothing worked. this is sad and I won’t renew my subscription. I will just buy another one instead.
Hey @Yannis. We’re sorry to hear about the issues you’ve experienced with our service. We’d be happy to take this opportunity to troubleshoot this issue with you. Can you reach out to our support team so we can gather more info and further investigate this for you? You can reach our support team at https://www.goldenfrog.com/contact-support