Hi，John，I have received a reply letter from you
“Randy S (VyprVPN) April 23 CDT17: 27
Hello Thank you for your patience in this matter. As far as I understand, you are seeking a refund service. I checked your account and saw that you paid with UnionPay. Currently, we have not received their payment. This is typical because it may take a few days before UnionPay releases funds to us. We expect payment no later than May 07, 2020. We will continue to monitor the account every day. Once UnionPay issues funds to us, we will process your refund and update you via email. If you have any further questions or concerns, please let us know. Sincerely,
Randy S VyprVPN Support Team”
I understand that because I paid through UnionPay, you have not received the payment, I can understand it, but I am ambiguous about the payment on May 7th in the reply. Is the payment on May 7 refers to UnionPay payment to you, or you refund me , Can you explain it to me, thank you.