Huge Lag Watching Live Stream

I’m a new Vyper user and I hope someone can help me with a really frustrating problem.

After I signed up today I discovered that I’ve got the same problem I’ve experienced with other VPN services, a huge lag while watching a live sports event. The stream will also occasionally “jump back in time” and repeat the same video and audio. Because I’ve experienced this with multiple VPNs I know this isn’t Vyper’s fault, I just don’t know what to do about it. I originally thought this might be simply a problem with my Internet speed but I don’t have a problem watching a live stream with the VPN off.

I’m connecting to a server as close as I can and I’ve set the protocol to PPTP because I read that, at the cost of reducing encryption, using that protocol might help speed up the stream. The live stream still doesn’t play smoothly. The only thing I haven’t tried is connecting via a wire instead of WiFi. I’ll try that tomorrow.

Any advice?

Hey @ChrisHistorian,

Sorry to hear you’re experiencing this issue. There can sometimes be a degradation in speed when you connect to all VPNs which can cause the lag you mention (not sure about the video backtracking, though, that’s new to me). I can’t make any guarantees, but we can certainly take a look at your speeds and see if there are any adjustments available for your connection. Please feel free to contact us directly and we’ll get the process started.


Support Team