I connect toTaipei from china, but my ip is America ,I can't watch video due to Regional Copyright。

Hello @Cre_Perwor,

I’m sorry to hear you’re having this trouble! We would be more than happy to help out further with investigating the geo-location of the IP address you’ve received.

Can I have you email our support team at support@goldenfrog.com?

In your email please include the following:

  1. The URL for the site you’re using to check that IP address.
  2. A screenshot of the VyprVPN app showing your current IP address along side the

We look forward to your email so we can help out further in this matter!

I try to disconnect and reconnect several times, the ip was correction, This problem often happen.when i reply you it happen again.

  1. The URL for the site you’re using to check that IP address.
    http://www.ip138.com/
  2. screenshot of the Vyprapp
  3. my true location and ISP
    本机 IP: 220.113.126.85 湖北省武汉市 长城宽带

Hello @Cre_Perwor,

We will still need to investigate this further through our email based support system.

Can I have you submit an email to us at support@goldenfrog.com or use our web form at https://www.goldenfrog.website/contact-support

I reckon you are using a mobile device of some sort, which means it might prevent you from using a VPN correctly (VyprVPN has worldwide coverage, so I wouldn’t say it’s necessarily the problem).

Did you try using a local option, such as Shadowsocks? Does the problem persist with it too?

Try hard booting the system, factory reset, etc.

Here’s a global map of censorships, so maybe it’s a problem you can fix over there which would also give some more info to the guys who have similar problems.