I paid 2 year premium but nothing works

i send email to your support team many times, i need the refund ASAP, i trusted your product and service but can stand thia terrible experience.
Plz reply me, tell me when i can get refund

I paid 100us today via alipay, here is the proof.
I need a full refund immediately
I send to support team already but no clear reply

Hello @gotstoned

We have followed up with you via email.

Thank you for your patience.