Thanks for getting back to us. I am sorry you have experienced issues with VyprVPN during your subscription. We are definitely sorry to see you go but I would be happy to review your request for a refund. I researched your email address in our databases and I'm not seeing that is linked to any account nor is it linked to any tickets in our ticketing system.
At your earliest convenience, can you please submit a new ticket or respond to any tickets we have open with you and mention that you would like to pursue a refund? I will keep an eye out for you so we can get you all squared away. Thanks!