Inconsistent, slow VPN connection over the past few months

[Alex_Wang]

Seriously, and of course the staff is going to come in with their generic message about going to support. But I've submitted numerous ones and none of them have been replied. Furthermore the lack of live chat and the incompetence of the devs is ridiculous. When you claim to be the best VPN in the world and boast about your proprietary technology, but then to be beat by free VPNs with better consistency than you. I demand a refund as I feel the product I was advertised is false, and not enough measures are being done to actually fix issues

[Wes]

Hello @Alex_Wang,

Thanks for getting back to us. I am sorry you have experienced issues with VyprVPN during your subscription. We are definitely sorry to see you go but I would be happy to review your request for a refund. I researched your email address in our databases and I'm not seeing that is linked to any account nor is it linked to any tickets in our ticketing system.

At your earliest convenience, can you please submit a new ticket or respond to any tickets we have open with you and mention that you would like to pursue a refund? I will keep an eye out for you so we can get you all squared away. Thanks!

Regards,
Wes
Customer Support