L2TP VPN can not connect on Windows 10

I am new vpn user and I have configured an L2TP server with a shared key on my laptop. I have tried numerous ways like disabling of firewall but it can’t connect. Anyone can help me.

Hey Williamsongrand, sorry for the trouble here! I would like for you to attempt setting up a manual connection using a different protocol for your devices and see if you can connect just as a quick troubleshooting step.

I would also highly recommend that you submit a ticket for our teams we can look further into this and help you get connected! https://support.goldenfrog.com/hc/en-us

Thank you. Now definitely I get connect with support team but earlier I read several guides regarding l2tp like


but still nothing. Hope the support team will solve my issue and give me the proper solution.