No longer can connect

I have been using the VyprVPN for a long time without issue, however, as of a few hours ago I am no longer able to connect from my PC (can still connect from my phone). Contents of /var/log/syslog below:

Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: TCP/UDP: Preserving recently used remote address: [AF_INET]209.99.109.31:1194
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: UDP link local: (not bound)
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: UDP link remote: [AF_INET]209.99.109.31:1194
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: VERIFY ERROR: depth=2, error=self signed certificate in certificate chain: C=CH, ST=Lucerne, L=Meggen, O=Golden Frog GmbH, CN=Golden Frog GmbH Root CA, emailAddress=admin@goldenfrog.com
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: OpenSSL: error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: TLS_ERROR: BIO read tls_read_plaintext error
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: TLS Error: TLS object -> incoming plaintext read error
Apr 7 00:00:56 CoffeeLake nm-openvpn[8960]: TLS Error: TLS handshake failed

Hey @rtd1

Sorry to hear you are having trouble with that.

Recently, we’ve made an update to our certs which is what’s causing this issue you’re seeing. All you’ll need to do is import the new certs or .ovpn files and you should be able to connect again without issue.

The updated ca cert is available on support site. The direct download link is here:
https://support.vyprvpn.com/hc/article_attachments/360052619752/ca.vyprvpn.com.crt

If you are needing the .ovpn files instead of the CA cert. Please use the following link:

Additionally, if you are using the CLI app on Linux, you’ll need to open terminal and run the command as follows to update the certs:

sudo wget https://support.vyprvpn.com/hc/article_attachments/360052622052/ca.vyprvpn.com.crt -O /etc/vyprvpn/ca.vyprvpn.com.crt

If you have any questions or concerns please feel free to reach out to us

Regards,

Thanks. Yup, after further Googling last night, I figured out it was an expired cert. Giganews still has the link to the old cert on their support site, they really need to alert people, I can’t be the only one.

Hey @rtd1

Currently the certs are up to date for Giganews at this time. Should have no trouble using those certs now. If you have any questions or concerns please feel free to contact us again

Regards,

With these files changing the host name do we need different credentials now?

Because my giganews credentials are now AUTH_FAILED

1 Like

Sorry to hear about that. Your same credentials should work with these new cert files. If you still can’t get connected, please contact our support team here - https://www.giganews.com/contact.html