Allow me to provide some clarification on this situation and our DMCA policy in general.
We receive the notices from outside sources, such as copyright agents working for copyright holders. When you connect to VyprVPN, you are issued an IP address that belongs to us. If the agency looking for that traffic sees the IP file sharing or otherwise infringing works subject to copyright law, they forward a DMCA notice to the IP owner, which would be us. We then proceed to do the following:
- Verify the validity of the notice.
- Locate the correct Golden Frog account.
- Lock the offending Golden Frog account.
- Forward the original notice, along with an explanation of the account status and information on how to unlock the account.
The only information that party has is an IP address that belongs to us. It is important to note that any legal verbiage listed in the notice you receive attached to our email is intended for Golden Frog only, and not the customer.
If you have any further questions, please feel free to contact our support team directly.