Not working in China since v2.5.2.1771 release

Hi, since the v2.5.2.1771 update, it has been almost impossible to connect from China. The connect button flashes yellow “connecting” for a moment and then returns to blue again, or it just says “connecting” forever. About 50% of the time, the app crashes during connection attempts. I have the same results on several android phones and tables, running kit kat. Before this update, it was working very well.

Hello,

I am sorry to hear that you are experiencing an issue with connecting to the VPN on your Android device since updating to v2.5.2.1771. Have you restarted your device since updating? If not, please go ahead and do so at this time. Also, please send in the VyprVPN logs from within the app by going to Settings -> Help -> Contact Support. With the logs, we will be able to further investigate why you are not able to connect to the VPN.

Note that v2.5.2.1771 is our latest beta version, “VyprVPN Beta”. Are you able to connect with our latest production version 2.5.1.1811, which can be downloaded from the Google Play Store as “VyprVPN”?

And are you able to connect to the VPN with a manual VPN connection? Instructions for setting up a manual VPN connection can be found at

PPTP - https://www.goldenfrog.com/support/vyprvpn/vpn-setup/android-4x/galaxy-nexus/pptp
L2TP - https://www.goldenfrog.com/support/vyprvpn/vpn-setup/android-4x/l2tp

We look forward to further assisting you in resolving this issue via your support ticket, which will be created when you send in the VyprVPN app logs.

same problem in the UK, manual connect has stopped working now as well

Hello Dave,

I am sorry to hear that you are experiencing an issue with connecting to the VPN using our VyprVPN app. Please contact Support at support@goldenfrog.com and we would be glad to assist you in troubleshooting the issue. You may also contact Support by going to the below link.

https://www.goldenfrog.com/support/contact

When contacting Support please include any error codes that you are receiving and describe the behavior of the VyprVPN app when you attempt to connect.

We hope to hear from you soon so that we can get you connected to the VPN as soon as possible.

Samuel
Golden Frog Support