无法连接任何服务器,请给我退款 Please give me a refund first!

我购买了两年的vyprvpn产品。但是只连接成功了1次(Windows7)。这根本不是我需要的服务。
请先给我退款!
当你们解决了技术问题以后,我会考虑再次试用。
账号:1195855507@qq.com

I purchased the vyprvpn product for two years. But only the connection was successful once (Windows7). This is not the service I need at all.
Please give me a refund first!
When you solve the technical problem, I will consider trying again.
account number:1195855507@qq.com

你好!

我们了解您在中国遇到连接问题,并要求退款。

我们已将您的请求升级,并会通过电子邮件与您联系并提供回复。

问候

技术支援

截止到接今天,还未收到退款。(2019年2月19日)
As of today, no refund has been received.(February 19, 2019)

Hello,

Our records show that your ticket has been escalated and our team leads are waiting for your reply to the email they sent you. The ticket number is 3824775.

Thanks!

Hello,

I saw the email and have replied.(February 20, 2019 09:55:29)

please process the refund as soon as possible.

Thanks!

你好,
我看到了电子邮件并回复了。(2019年2月20日09:55:29)
请尽快处理退款。
谢谢!

我不明白‘ In order to get to your request more quickly, please refrain from replying to this email after you issue your response. Each added reply will affect your ticket’s priority in our queue.’
你说你们团队负责人在等我的回复。但是当我回复以后,你们却把我的票号更改为3836913。
我可不可以这么理解:给你们回复后,票号都会更改,而每次的票号更改,你们都会发送邮件等待用户回复。如此循环,你们只需要不断地更改票号,就不用退款了吗?
请给我一个合理的解释!

I don’t understand the words ‘In order to get to your request more quickly, please refrain from replying to this email after you issue your response. Each added reply will affect your ticket’s priority in our queue.’
You said that your team leader is waiting for my reply. But when I replied, you changed my ticket number to 3,836,913.
Can I understand this: After replying to you, the ticket number will change, and each time the ticket number changes, you will send an email waiting for the user to reply. In this cycle, you only need to constantly change the ticket number, so you don’t need a refund?
Please give me a reasonable explanation!

截止到接今天,还未收到退款。(2019年2月28日)
As of today, no refund has been received.(February 28, 2019)

我已经收到退款,谢谢!(2019年3月1日)

I have received the refund, thank you!(March 1, 2019)