Its speed is so slow in China, so I have to cancel my service.Now, I'd like a refund. Please deal with it as soon as possible.Here is my Ticket #3709826.Contact me If necessary.My email: firstname.lastname@example.orgThanks.
First off, thank you very much for your membership and your interest in our product. I am sorry to see that you wish to cancel your account with us and want to receive a refund for the service due to slow speeds.
Please contact our support team for assistance as refunds are not handled via the forum.