除了看youtube还可以以外，网速实在太慢，退款申请已经提交，Ticket #: 3695060，请帮忙及时处理，谢谢！
The Internet is too slow except watching youtube. Please deal with the refund application (Ticket #: 3695060) as soon as possible, thanks!
Sorry to hear you're experiencing slow speeds. We have received your ticket and we will follow up with you via email. Please note tickets are worked in the order they're received.
Thank you for your patience.
Sorry to disturb, @Kayleigh,
It has been 12 days since I submitted my refund request. I wonder how long will it take to receive the refund.
Thank you for your help!
I show that we responded to your request for a refund but never received a response back.
I will reach back out to you via email with our response again.
Your patience and understanding in this matter is appreciated.
I was a little confused about the proccess flow.The first step is to reply your email, right?
Yes to proceed with the refund process this has to be handled via emails.
Please respond to the email that I sent out.