你好，我在1月29日购买了vyprvpn，但是之后连接一直不稳定，最近几天无法连接，我需要怎样才能退款呢?我的账户名是：xxzzlh@gmail.com;联系邮箱是：xxzzzlh@gmail.com;我通过support@goldenfrog.com联系过，Ticket #: 3826255，请尽快回复。
I buy one year service of vyprVPN in January 29. I found it didn't work, Service is too Slow.
Please tell me what should I do to refund my money. I have cancel my sevice. My account name is my e-mail: xxzzlh@gmail.com，Ticket #: 3826255
