Unable to download and login from desktop app in China

I noticed that the installer was trying to connect to tumbler to download Vypr. But unfortunately Tumblr is blocked in China, which means it’s impossible to download the desktop version of Vypr here.

Can you update a download site so that we can have access to?

Also I was having trouble logging into my new account on windows, but not in ios. (I can also log into GoldenFrog website)

Looking forward to your reply.

Thanks!

Hello @SystematicEater,

The “Tumbler” refers to something else entirely regarding attempting to connect to our servers. It isn’t related to the website “Tumblr” in any way.

We recommend using the manual configuration if you are not able to download the app for your device or complete installation. Using the manual setup guides, you will be able to establish a VyprVPN connection that will unblock the main Golden Frog website and the Golden Frog Support site (https://support.goldenfrog.biz/), and allow you to download the apps while in China.

The manual connection instructions that are linked below are for the IKEv2 protocol for ease of setup as it doesn’t require you to have access to the Golden Frog site during setup. Once you are able to download the app, we recommend using Chameleon in China if available for your account level.

https://support.goldenfrog.com/hc/en-us/articles/219438628-VyprVPN-IKEv2-VPN-Setup-for-Windows-10

If you have any problems connecting manually or have any questions, please contact our support team at https://goldenfrog.biz/contact-support

Here are some additional tips for accessing VyprVPN from china: https://www.goldenfrog.biz/blog/vyprvpn-tips-for-accessing-from-china

That helps a lot. Thanks!