Unable to login on Android App

Hi I’ve just ordered vyprvpn service.
It works well on my windows 10 desktop.
But I’m unable to login the android app (which directly downloaded as apk from offcial site).
What could be wrong?
I’m in china btw.

Hey @LongkerDandy,

I see your account is active so logging into the application should not be an issue. It’s possible that something on your Android device or the Android device’s mobile network is preventing the login attempt.

I’d like to have you try a manual connection to see if you can connect that way for the moment. Otherwise it should give us an error. Please try to set up a manual connection using these instructions.

While manually connected to the VPN, are you able to login to the VyprVPN app or do you still receive the same login error?

Cheers,

Katherine
Support Team