Unable to View Acct Information and View Subscriptions

Have you had issues managing your Vypr/Goldenfrog subscription online. It seems to have been blocked for a couple of weeks now. Are they trying to prevent us getting a fair price?. Is it time to research? See attached.
Message is: We are updating our account and subscription system. Changes to payments and subscriptions will not be possible during this period. Please contact support@vyprvpn.com for further assistance.

And you see the attached below

Hi, sorry for the delay with this. It’s taking longer than was hoped to fix it so that changing plans is available in all customer accounts.

It is not our intention to keep our customers from changing their plan levels, and we intend to add that capability as soon as possible. If you’re needing to change your subscription, please get with our support team and they will do everything they can to help - https://support.vyprvpn.com/hc/requests/new