Thanks for reaching out to our support team!
We’re sorry to hear you’re experiencing trouble with VyprVPN connecting but not allowing you to browse when you restart or wake your computer. This is not normal behavior, we have seen a couple of other customers reporting this same issue and have found that adjusting the TAP adapter has shown better results. Can I have you let us know what TAP adapter you are currently using in VyprVPN by opening the application’s options then selecting the advanced tab? On this screen is a section for the TAP adapter. Let us know what is selected and try changing it to the other option and see if this trouble persists.
Also we have seen some success in resolving this issue by adjusting the Windows Power Settings.
In the Control Panel, under Hardware and Sound then Power Options, then System Settings is an option for “Turn on fast startup (recommended)”. We’ve seen some success for some customers by disabling this option in Windows. Can I have you try disabling that on your computer and let us know if the issue persists with this adjustment as well?
Last off, after having tried both of those, can I also have you send in a copy of your application logs from VyprVPN?
To do this, open up the VyprVPN application, then click the Settings icon in the top-right corner of the app, then mouse-over Feedback. Then click “report a bug”. Next, enter in a short description of the issue and include “Attn: Justin” and make sure the “include application logs” check box at the bottom is ticked. Then click "report bug"Once that’s done, please let us know.
Golden Frog Support Team