My son was going to London at the end of April, so I passed up several other less expensive VPN products and chose Vyper because of the PCMagazine article that specifically recommended it (http://www.pcmag.com/article2/0,2817,2470160,00.asp). Using his Chromebook, I tested the connection to the London VPN from my home network and it worked fine. Now he’s in London and cannot connect. I also tried connecting to London using my Chromebook from the US and get the same “cannot connect” error message.
I contacted support and was told that since Chromebook uses L2TP security it is harder to get a connection to work if you cannot control the network because some open networks block ports and L2TP security does not handle changing ports. My question: if I had control of the network, why would I need a VPN? Vyper should not be marketed as working on Chromebook if it does not work on an open WIFI network (i.e. that you can’t control). I thought the entire point of a VPN was to be able to securely connect to an open WIFI network. If Vyper does not work on a Chromebook, then do not advertise it that way.
When I asked why his iPhone5 was unable to connect either I was told iOS uses L2TP security as well. Is there somewhere in the documentation that indicated this? I feel like I’ve been mislead into buying something that does not work.