Why does my connection speed drops?

[anajames]

I am experiencing this issue recently. When ever i am connected to the vpn. I get intense slower speeds although i have a 100MB fiber connection.

[Wes]

Hey @anajames,

I am sorry to hear you are experiencing speed issues. Your ability to connect and the speed of your connection relies on your physical network to function. So we will need to investigate a little further. I reached out to on our support ticket #1950775.

Please reply to the email ticket I sent you with your account's email address as well as the other requested information and we will be happy to look into this matter.

Regards,
Wes
Customer Support

[M_Hewitt]

I would like to chime in if I can. I had the same problem, but I was a new customer. I have found that if I connected directly to my cable modem instead of the router, my connection speed was up much faster up to 60mbs when connected to VyprVPN. I would either need to do a reset to default and start setup from new or buy a new router. Since my router was 2.5 or so years old, I decided to buy a new router. My connection is now up to 60mps when connected to my router and connected to VyprVPN. The same may be for anajames problem also.

[anajames]

Dear support, thank you for your response.
I just saw your message here. Would be replying on your ticket soon, not been well for a couple of days now.
Would also check out M_Hewitt's suggestion may be that would not arise the need to work on the ticket as well.
Will update soon.

[JenniferT]

Where do you live, and what type of internet do you have? ADSL, fibre, cable?

Entirely depends on the above.

In many parts of Australia, we are still using ADSL on the copper network. Rain will cause dropouts if it gets into the underground cables, causing a fault until the cable dries out. Very common as it's an older network.

Let me know what type of internet you have an I can explain further.