我是中国地区的用户,win10一直无法连接??

为什么一直连接失败,三种协议都不行?我的朋友们都在说我骗了他们!!!

I have the same problem for several days, too.
On windows 10, the app can no long “ping” any server and when you connect, there are several types of error with codes 6021 and 6024.
On ios, the service is constantly broken after 10 minutes or so.

This is really frustrating and as a previous user I find that experience in 2018 is really bad. I think the company should have some official policy regarding to customers in China, say a fast refund policy or use more resources to fix the problem quickly. As for now, the time to fix any problem is long and users do not get more information. Only “ticket” is not enough, we need more customer service.

By the way, I am using the Chameleon protocol.

你好@11172 和 @dwwd

很抱歉听到您在连接时遇到问题。 我们很乐意帮助。

首先,请退出应用程序(齿轮图标>选项>帐户>注销),然后重新登录。一旦您回来尝试连接到以下服务器位置之一:

•北美:奥斯汀,芝加哥,洛杉矶,迈阿密,纽约,旧金山,西雅图,华盛顿,加拿大。
•欧洲:法国,德国,荷兰,英国
•亚洲:香港,日本,澳门,新加坡,韩国,台湾,越南
•澳大利亚:悉尼,珀斯

如果您仍然无法连接,请通过 support@goldenfrog.com 与我们联系,我们将很乐意为您提供进一步协助。

Hello @11172 and @dwwd

Sorry to hear you’re both having trouble connecting. We are happy to help.

First, please log out of the app (gear icon > options > account > Log out) and then log back in. Once you’re logged back in attempt to connect to one of the following server locations:

• North America: Austin, Chicago, Los Angeles, Miami, New York, San Francisco, Seattle, Washington, Canada.
• Europe: France, Germany, Netherlands, United Kingdom
• Asia: Hong Kong, Japan, Macao, Singapore, South Korea, Taiwan, Vietnam
• Australia: Sydney, Perth

If you’re still unable to connect please reach out to us at support@goldenfrog.com and we will be happy to assist further.

就是!根本连不上,大家都不要买!

For every “Ticket” I wrote, the “answer” is almost the same, but the fact is that either you can’t connect or it is extremely unstable.

I do hope you can consider this seriously as this is a big market if you make it stable with much more quick and responsible replies.

Also, I think all of current customers will never recommend VYPR to any friend.

win7 没问题 但是iPhone 无响应半天
手动扇子笑