Won't connect on Android after buying subscription

I have Android tablet and phone. I was able to use the free trial fine, but since I paid, I have not been able to connect. I get past "assigning IP address, and then it says “connect failure” and “connection lost.” How do I get it to work again? I have tried connecting to multiple servers.

We are sorry to hear you are having issues connecting with the Android devices and would like to assist you in resolving these connection issues.

Please contact our 24/7 support team via the app by going to the upper-right corner and tapping the 3 vertical dots and selecting ‘Help’ followed by the ‘Contact Support’ settings option (please include logs).

Alternatively you may wish to contact us via email or live chat so we can investigate:

https://www.goldenfrog.com/support/

Thank you for your time and patience,

Josh